The Venue at Horseshoe Casino Rules

The Venue at Horseshoe Casino events are usually reserved seating events where guests can sit across two levels to watch the show. Whether you’re in the balcony or the main level, you’ll be able to enjoy clear sight lines to the stage so that you won’t miss any of the action. And your experience will be comfortable as the chairs are pull down cushioned theater style seating. Most guests find there is plenty of elbow space as well.

Some events may be general admission events with limited seating and will be noted as such in the event description. There may be accessibility seating available on a first-come, first-serve basis.  Please note that general admission events may not have as much ADA-approved space available. 

If you require ADA-approved accommodations or emergency ADA-assistance, then please be sure to contact the venue as soon as possible. You may contact the venue at  (866) 711-SHOE/7463.

The Venue at Horseshoe Casino and staff want you and all of their guests to have a wonderful and memorable experience. But making sure that it’s fun for everyone requires some rules for your safety.

Please take a moment to read on and please follow them. Failure to abide by these rules may result in expulsion from the venue without refund.

If you have any questions, you may call The Venue at Horseshoe Casino at  (866) 711-SHOE/7463.

Accessibility Policy

The Venue and The Horseshoe Casino want to provide the best assistance and accommodations they can. So they are happy to discuss your specific needs for your upcoming visit.

If you have any ADA-accommodation needs, then please contact the box office in advance. It’s recommended that you call at least 2 weeks before the show to discuss your needs and see if the venue can help.

Bag Policy

Bags may not be allowed in the venue and may be searched by security.

Camera Policy

Camera policy is dependent on the needs of the visiting performer. This means that some shows may allow photos and non-professional recordings while others do not. Please read the event description to check. If an event description does not state a policy, please call the venue to find out what you need to know.

COVID-19 Related Policy

Please contact The Venue at Horseshoe Casino office at  (866) 711-SHOE/7463 for any questions relating to current COVID-19 related policy.

Lost and Found Policy

If you lost something at the venue then please call  (866) 711-SHOE/7463 after the event to check if anything was found or turned in. You may also ask staff about the lost and found section.

Please be sure to give your complete contact information as well as a detailed description of your lost item(s). The Venue at Horseshoe Casino and staff are not responsible for lost items.

Mask Policy

Please contact The Venue at Horseshoe Casino office at  (866) 711-SHOE/7463 for any questions relating to current COVID-19 related mask policy

Prohibited Items

These following items are not allowed in the venue for any reason:

  • Bottles, Cans, Coolers & Liquid Containers
  • Chains, rope, or any similar item
  • Outside Food & Beverage (Including Alcohol)
  • Illegal Substances
  • Fireworks & Other Projectiles
  • Recording Devices, Video Equipment
  • Electronic Devices
  • Weapons of any Type (Including Pocket Knives & Firearms)
  • Large Chains & Studded Bracelets
  • Laser Pointers & Aerosol Cans
  • Noise-making devices (i.e. horns, whistles, air horns, cymbals, bugles, thunder sticks, etc.)
  • Large Banners, Signs, Sticks & Stickers
  • Two-Wheeled Motorized Devices
  • Other Items as Required by Event Promoters

These could be subject to change per the artist request. The venue reserves the right to adjust the items on this list.

The Venue at Horseshoe Casino reserves the right to search anyone, and their belongings, who enter the premises.

Re-Entry/Entry Policy

Generally, re-entry is not allowed. Please don’t leave the venue until you are ready to go home. If you have an exceptional circumstance, please seek help from the north or south information desks.

Refund Policy

All ticket sales are final and refunds will not be issued. There may be an exception if an event is postponed or canceled due to weather or artist cancellation. In those cases, please call the venue to ask if there is a special policy in place.

Smoking Rules

The Venue at Horseshoe Casino is a non-smoking facility. This includes but is not limited to marijuana, cigarettes, vapes, and e-cigs. Please contact the venue to ask if there are designated smoking areas nearby.

Ticket Policies:
Read the The Venue at Horseshoe Casino Tickets information page for rules and ticket policies of our recommended ticket marketplace.